Getting to know you…

As we have mentioned on previous posts, here at The Fort we are all about listening to feedback and doing what we can to make sure that we improve upon any areas that have been highlighted as a weakness.

As our website is currently in the hands of the very capable creative guys over at the design agency Nugenko, all bookings are being taken through Hostelworld. As an online site, it offers the opportunity for guests to leave comments, allowing us to use them as part an ongoing evaluative process.

We would therefore like to annouce the improvments The Fort is undergoing and also the added benefits that you might not be aware of. If you feel that you have a comment or suggestion please feel free to leave one below.

Firstly we’d like to thank Caitlyn Fisher from Australia, who was one guest that mentioned the reading lights in the dorm room. We would like to inform you all that in the dorm room not all the beds had reading lights, but as this was highlighted as an issue of concern an order is being placed with an independent store in York to pick up some snazzy lights to allow every guest the opportunity benefit from individual lighting.

Rachel Robertson from New Zealand commented on the noise from the people socialising on the terrace below the main dorm room on a Saturday night. As Kennedy’s is a busy bar in the heart of the city (a venue that we would recommend all he Fort guests check out, taking advantage of their 20% discount on food and drink) we can’t promise that the noise won’t permeate into the room. If you are a light sleeper and feel that this may be a problem for you, then please feel free to take advantage of earplugs that we provide – not that the noise is ever that bad, but we want to make sure everyone has a good nights sleep.

The rooms will also be benefiting from added storage in the future, as we are looking into ways to offer guests more opportunities to store there luggage – not to mention gifts and goodies!

We would also like to let you know that this is merely phase one of a larger project; our communual area may be snug, but we are installing a fridge and microwave, thanks to feedback.    

We would like to thank all those for the countless positive comments, which included one from Anna Wondracz from Australia, who commented on just how unique The Fort is, and how helpful and friendly our staff are. 

Don’t forget to check us out on Facebook; whether it is questions regarding parking or just to let us know you had a great time, we want to hear from you. Follow the facebook logo and join us!

       

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