Tag Archives: Hostelworld

The Fort wows reviewers from across the UK

The Fort was featured in a review by Yorkshire Living Magazine earlier in the year, although with the growing importance of reviews offering an impartial insight into accommodation rapidly gaining momentum, we felt it time to invite various travel journalists to stay the night and give you their view of The Fort.

Of course the media exposure is good for us, and also helps us to make any improvements that are raised (as we do with any concerns that you highlight).

Earlier in the month we were thrilled to receive a visit from Urban Coco, an online fashion and lifestyle magazine, who are using their stay as a feature piece on their new website. You may have seen the review already, thanks to the link placed on our Facebook page, but if not you can check it out here

September will see the arrival of three more magazines: Lush Magazine, focusing on fashion and lifestyle; Shoestring magazine, an online magazine written for those travelling on a budget; and finally Gr8 Life, a lifestyle magazine distributed across the south of the UK.

We also have to mention that we recently received a visit from a BBC journalist who loved The Fort and was keen to feature it in Olive Magazine. This will be out later in the year, although from his comments on his visit we can expect a glowing review!

If you received an online newsletter from Kennedy’s Bar and Restaurant this month, you will no doubt have seen The Fort mentioned, along with the fact that they had a makeover in their downstairs area. We just love the new wallpaper, and have included a few pictures here on our blog.

As ever, we fully encourage you to leave any comments and suggestions via our numerous social media accounts, including Facebook, Twitter, Hostelworld, and right here on our blog.


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Reviewing your reviews

We mentioned last week that we would address the concerns raised in any of our reviews left on our booking providers website, Hostelworld.

We have done this in the past and it has proven to be a popular way of engaging with our visitors, and also ensuring that we continue to provide a unique experience.

With an 89% rating on Hostelworld, we are currently the highest rated hostel in the city of York, but that doesn’t mean that all those that stay leave without a suggestion to push our percentile even higher.

Firstly we’d like to thanks to the reviewer from the US, who stayed with us in May, who commented on our amenities, and happened to state that she wasn’t keen on the seating in the communal area. Well, this has been duly noted, and we are looking into providing bespoke furniture for the area, to maximise the space available. As for the amenities, we’d like to say that if you ask any member of staff all the essentials will be provided; including iron, hairdryer etc.

A female traveller left a review from the UK in April, and she mentioned that the bathrooms in the private rooms have a curtain, rather than a door. We can announce that this issue is being dealt with and we will update with photos as soon as possible.

We also accommodate those on business, and one Italian reviewer who joined us whilst on a work trip happened to mention the issue of lockers in the dorm room. We are currently sourcing some quirky secure storage, and we’ll have pictures as soon as we receive them.

We also have to thank all the lovely reviews left by other guests, including Ricardo Messano from Uruguay, who said that The Fort was everything he wanted to be, and that if he comes to our lovely city again, that he will be sure to book into The Fort – Thanks Ricardo!

To all those who have stayed with us over the last year, many thanks for your reviews and we look forward to seeing lots of you again. If you check out our latest coverage in the York Press, you can see that The Fort is only in its first phase of development, and that as we prepare for stage two you all have plenty to look forward to!

Reaching a milestone in record time

We are getting pretty excited here at The Fort, as we are about to welcome our one thousandth (yes, 1000th!) guest via our lovely booking provider, Hostelworld.

Although we knew that boutique hostels were the way forward, affording you luxury on a budget, we didn’t expect to surpass our projection for the first year so soon.

From Australia to Argentina, China to Canada, we have welcomed guests from across the globe, leading to an average rating of 89%, and also ‘Top Rated’ hostel in York, by HostelWorld.

If you scan through the blog, you can track our journey from conception to completion, followed our trials and tribulations during our first year.

None of what we have achieved would have been possible if it weren’t for a concerted effort by the owner, Karen Waugh, and not forgetting the designers who brought inspiration through interior design to The Fort’s various rooms.

We have been featured in numerous press articles: from the Independent to York’s local paper, online magazines to iPhone apps, we are proclaimed as one of the best boutique hostels in the UK – and we agree!

Of course, as we live in an age where the Internet plays a vital role in communication, and our presence on Facebook, Twitter and here on WordPress, have not gone unnoticed by the guests that have frequented The Fort. With a plethora of information, we have kept all of you up-to-date with all the latest news, reviews and quirky stories that have caught our attention.

So, if you have previously stayed at The Fort, thank you, and if you haven’t, what are you waiting for?

Getting to know you…

As we have mentioned on previous posts, here at The Fort we are all about listening to feedback and doing what we can to make sure that we improve upon any areas that have been highlighted as a weakness.

As our website is currently in the hands of the very capable creative guys over at the design agency Nugenko, all bookings are being taken through Hostelworld. As an online site, it offers the opportunity for guests to leave comments, allowing us to use them as part an ongoing evaluative process.

We would therefore like to annouce the improvments The Fort is undergoing and also the added benefits that you might not be aware of. If you feel that you have a comment or suggestion please feel free to leave one below.

Firstly we’d like to thank Caitlyn Fisher from Australia, who was one guest that mentioned the reading lights in the dorm room. We would like to inform you all that in the dorm room not all the beds had reading lights, but as this was highlighted as an issue of concern an order is being placed with an independent store in York to pick up some snazzy lights to allow every guest the opportunity benefit from individual lighting.

Rachel Robertson from New Zealand commented on the noise from the people socialising on the terrace below the main dorm room on a Saturday night. As Kennedy’s is a busy bar in the heart of the city (a venue that we would recommend all he Fort guests check out, taking advantage of their 20% discount on food and drink) we can’t promise that the noise won’t permeate into the room. If you are a light sleeper and feel that this may be a problem for you, then please feel free to take advantage of earplugs that we provide – not that the noise is ever that bad, but we want to make sure everyone has a good nights sleep.

The rooms will also be benefiting from added storage in the future, as we are looking into ways to offer guests more opportunities to store there luggage – not to mention gifts and goodies!

We would also like to let you know that this is merely phase one of a larger project; our communual area may be snug, but we are installing a fridge and microwave, thanks to feedback.    

We would like to thank all those for the countless positive comments, which included one from Anna Wondracz from Australia, who commented on just how unique The Fort is, and how helpful and friendly our staff are. 

Don’t forget to check us out on Facebook; whether it is questions regarding parking or just to let us know you had a great time, we want to hear from you. Follow the facebook logo and join us!

       

Posh coffee!

Firstly we have to say a massive thank you to everyone who has paid us a visit at The Fort in its first month.  We have welcomed visitors from across the globe and made quite a few new friends, with some deciding to leave us a lovely review on hostelworld.com – we currently stand at a 90% average (currently the top rated hostel in York!).

We have had one or two suggestions that have left us a little stumped, one that the coffee is too posh?! Here at The Fort we decided against traditional instant, and opted for ground coffee that requires the use of a perculator. So, what is your preference? The snazzy smelly stuff, or freeze dried?  Let us know!

We would also like to let all our prospective guests know that located in close proximity to The Fort is Kennedy’s bar/restaurant. As one of the most exciting venues in York, both in the day and night, we are working in close partnership with the hotspot to provide entertainment and food to our guests. So, if you have kicked off your shoes after a day of sightseeing and are wondering what to do, then head over to Kennedy’s and the staff will be more than happy to make you feel welcome (they are already planning a halloween party to remember – so we’ll keep you posted about that). 

The entire room was recently booked out  for review night that will be included in a monthly magazine in the next few months, so if you are still undesided about The Fort, we’ll be placing the link to that on here as soon as it is available.

We have also been featured in the rather lovely magazine On:Yorkshire this month, a link has been placed on our Facebook page, so why not check it out?

The website for The Fort is in the hands of the design agency Nugenko and will be completed soon, so we have to thank the guys for their hard work and also Sean Elliott at Exposure Property Marketing for the imagery.

If you’d like more updates about what is happening at The Fort, then feel free to follow us on Twitter or Facebook by clicking the Fort logo and heading over to our holding page where you can access either site (or both!).

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